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General rental conditions

ARTICLE 1 – RESERVATION

All reservation requests must be made with the reservation form, duly completed (including the number of rooms reserved, number of occupants, etc.) through the dedicated reservation platform.

The reservation is considered as effective only once the deposit has been cashed, the security deposit received, and the entire Agreement (hereinafter referred to as the “Reservation Agreement”) and General Terms signed within the specified deadlines. A second copy of the Agreement must be retained by the Client.

The rental thus concluded cannot, under any circumstances, benefit, even partially, third parties, whether natural or legal persons, without the written consent of the Owner (hereinafter referred to as the “Operator”).

Consequently, the Client, also referred to as the “Beneficiary of the Reservation Agreement,” may not sublease or make the rented property available, in whole or in part, to any third party not specified in the Agreement.

Any violation of this clause may result in the immediate termination of the Agreement at the fault of the Client concerned, with the rental price remaining definitively acquired by the Operator

ARTICLE 2 – LENGTH OF STAY

The reservation is granted for the duration specified in the Reservation Agreement concluded between the parties. The Beneficiary of the Reservation Agreement may not, under any circumstances, claim any right to remain in the premises beyond the initially agreed-upon period in the Agreement.

If the Beneficiary shortens the stay before the scheduled end of the Agreement, the rental price remains acquired by the Operator, and no refund will be made.

ARTICLE 3 – PEACEFUL ENJOYMENT OF THE PROPERTY COVERED BY THE RENTAL AGREEMENT

The Beneficiary of the Reservation Agreement must use the rented property peacefully and appropriately, in accordance with its intended purpose.

At the end of the stay, the Beneficiary agrees to return the property in the same condition as when it was received.

ARTICLE 4 – DEPOSIT AND BALANCE PAYMENT

The Beneficiary is required to pay the deposit to confirm the reservation and finalize the Agreement. The remaining balance of the rental price is due no later than thirty (30) days before the start date of the rental.

Any additional service requested after the deposit and balance payment, as well as any applicable tourist tax, will be subject to an additional invoice.

If the Beneficiary fails to pay the balance within the specified deadline, the Operator may terminate the Agreement to the detriment of the Beneficiary after a formal notice has remained unaddressed, in accordance with the “Termination” section of these General Terms.

ARTICLE 5 – SECURITY DEPOSIT

To make the reservation effective, a security deposit amount specified in the Reservation Agreement will be required

ARTICLE 6 – CANCELLATION CONDITIONS

Any cancellation by the Beneficiary must be notified to the Operator with acknowledgment of receipt.

In the event of before arrival, the request must be must be notified to the Operator with acknowledgment of receipt. Deposits already paid will not be refunded.

For cancellations less than three months before the contract date, the full rental price will be due

ARTICLE 7 – COVID OR OTHER RESTRICTIONS ON FREEDOM OF MOVEMENT

If the Beneficiary is unable to reach the rental location due to regulatory measures imposed by the State related to Covid-19 or other imperative restrictions unknown at the start of the reservation (lockdowns, travel bans, etc.), or if forced to cancel due to such measures, the diligent party must notify the other as soon as possible. In such cases, the Operator will refund all amounts paid without any further compensation.

This clause does not apply to other impediments such as inaccessible beaches, closed restaurants, canceled events, personal concerns, etc.

ARTICLE 8 – CHECK-IN AND CHECK-OUT TIMES – INVENTORY

Check-in must occur on the date and at the times specified in the Reservation Agreement, allowing the dedicated staff to welcome the Beneficiary of the Agreement.

In case of late or delayed arrival, the Beneficiary must inform the Operator, who will confirm whether it is possible to accommodate the Beneficiary outside normal check-in hours.

If the Beneficiary does not show up on the first day of the reservation, the Operator may terminate the Agreement at the Beneficiary’s fault, without prejudice to re-renting the property.

The Beneficiary must vacate the property no later than the time indicated in the Agreement. Any late departure may result in additional charges.

Upon check-in and check-out, especially in cases where the property is privatized, an inventory will be conducted jointly and signed by the Beneficiary and/or their representative. This inventory will serve as the sole reference in case of disputes. Similarly, a condition report will be prepared with the Beneficiary upon their arrival at the property.

The cleaning of the property, under normal use, is the responsibility of the Operator. In cases of abnormal use, exceptional dirtiness, damage, or breakage, the corresponding costs (cleaning, purchases, etc.) will be invoiced to the Beneficiary or deducted from the security deposit.

ARTICLE 9 – SERVICES

The Beneficiary enjoys hotel-standard services included in the overall rental price, such as:

  • Personalized check-in at the rented property during the time slots specified in the Agreement, including key handover, property orientation, and safety and usage instructions.
  • Provision of household linens:
    • Bed linens, hand towels, and bath towels for each occupant as specified in the Agreement.
    • Mid-stay linen replacement for stays of one week.
    • Linen replacement upon request by the Beneficiary.
  • Breakfast service, for each occupant specified, if applicable, in the Reservation Agreement.
  • Cleaning services:
    • Cleaning of the premises at the beginning and end of the stay.
    • Mid-stay cleaning for stays of one week.
    • Additional cleaning upon request by the Beneficiary.
  • Pool maintenance services: daily maintenance and maintenance upon request by the Beneficiary.

Any unused service will not be refunded.

If applicable, specific additional services may be offered to the Beneficiary and will be subject to an additional charge.

ARTICLE 10 – USE OF THE PREMISES

The Beneficiary must ensure the peaceful enjoyment of the property, subject to the Reservation Agreement, and use it in accordance with its intended purpose.

The noise level must remain within legal limits and must not disturb nearby residences. The Operator reserves the right to limit the noise level in case of excessive disturbances and declines all responsibility for any complaints.

The Beneficiary agrees to respect and ensure that their guests respect the safety instructions in effect throughout the Villa or Chalet MAIER. Emergency exits must remain clear, and fire extinguishers must remain visible and accessible.

The pool complies with safety standards. Access doors must always remain closed, and children must not be near the pool without adult supervision. The Operator declines all responsibility in this regard.

The Beneficiary is prohibited from hosting individuals whose behavior may harm the proper condition of the property. The Operator reserves the right to exclude or prohibit any individual exhibiting inappropriate behavior without any liability to the Beneficiary.

Water and electricity charges are included in the rental price for normal usage. In case of abnormal use, the charges may be invoiced based on documentation or deducted from the security deposit.

The Beneficiary is prohibited from smoking inside the property’s interior spaces and must use the facilities (ashtrays) provided in outdoor areas.

The Beneficiary agrees that the IT resources provided (including WiFi) will not be used for illegal purposes, nor for the reproduction, representation, distribution, or public communication of copyrighted works or objects without the required authorization from rights holders.

ARTICLE 11 – CAPACITY

This contract is established for the number of occupants indicated in the Reservation Agreement, within the limit of the maximum number of occupants allowed per private space reserved. If the number of occupants exceeds the accommodation capacity of the reserved private spaces, the Operator may refuse the additional individuals.

In the event of non-compliance with the capacity specified in the Agreement, the contract will be considered terminated at the Beneficiary’s initiative

ARTICLE 12 – PETS

Pets are generally not allowed on the rented property. Any exception requires prior approval from the Operator.

ARTICLE 13 – INSURANCE

The rental of Chalet and Villa MAIER is covered by an insurance policy subscribed by the Operator.

The Beneficiary of the Reservation Agreement, for their part, is solely responsible for their guests and any damage caused by them. The Beneficiary shall be liable for all bodily or material damage, theft, or losses of any kind occurring during the execution of the Agreement, whether caused personally or by their guests.

ARTICLE 14 – LIABILITY AND REMEDIES

The Beneficiary of the Reservation Agreement agrees to indemnify the Operator against any claims, lawsuits, demands for damages, liability actions, costs, and expenses arising from a wrongful act, or from a breach by the Beneficiary or their guests of one or more clauses of the contract, whether due to willful misconduct, negligence, or omission by the Beneficiary.

The Beneficiary further agrees to waive any recourse against the Operator in the event of interruptions to water, electricity, or internet services that are beyond the Operator’s control.

ARTICLE 15 – PARKING – SECURITY

For security reasons, all vehicles must be parked in the designated parking area specified to the Beneficiary in the Reservation Agreement.

Additionally, the Beneficiary agrees to comply with all instructions provided, particularly regarding safety measures, during both the presence and absence of occupants from the property subject to the Reservation Agreement.

The Operator disclaims all liability for accidents, theft, or damage to property under the Beneficiary’s care during the rental period.

ARTICLE 16 – LIVRAISON

Any delivery addressed to the Beneficiary must occur during the rental period and is solely the responsibility of the Beneficiary. The Operator is not required to accept deliveries outside the rental period. If applicable, any reshipping will be at the Beneficiary’s exclusive cost.

ARTICLE 17 – TERMINATION

In case of non-compliance by the Beneficiary with any contractual obligations, including those specified in Articles 4, 10, 11, or 15, the Reservation Agreement may be terminated after a formal notice has remained unaddressed within 48 hours following the dispatch of a registered letter or hand-delivered letter.

In the event of non-compliance with a “do not do” obligation, termination may occur without prior notice. If the termination is attributable to the Beneficiary, the rental price will remain definitively acquired by the Operator, without prejudice to the Operator’s right to seek full compensation for any damage suffered.

ARTICLE 18 – DISPUTES – LITIGATIONS

These terms and conditions are governed by French law.

Any dispute between the parties concerning the interpretation or execution of this contract will be subject to the exclusive jurisdiction of the competent court, as applicable, in the jurisdiction of the Court of Appeal where the property subject to the Reservation Agreement is located.

ARTICLE 19 – PERSONAL DATA

The Operator is required to collect and process personal data concerning the Beneficiary to manage and bill for their stay, based on the execution of the contract entered into with the Beneficiary and the Operator’s fiscal and accounting obligations. The provision of personal data by the Beneficiary is mandatory for the conclusion and execution of the contract.

In accordance with applicable regulations, the Beneficiary may exercise their rights of access, rectification, or deletion of personal data, as well as their rights of opposition and limitation of processing with the Operator at any time